There are 2.7 billion deskless frontline workers globally, making up 80% of the workforce, according to Emergence. While frontline workers make up the vast majority of the workforce, they have been underserved by the tech industry. Only an estimated 1% of technology funding has gone towards this segment of the workforce. With the rapid technology adoption rate and the variety of computing platforms such as smartphones, wearables, and drones available for frontline workers, companies and managers have started to understand how mobile workforce management software can help businesses empower employees, increase productivity, and decrease costs.
Efficiency and productivity at the workplace are essential to provide customers with fast and high-quality services. There are many tools that help office workers manage their time and tasks (Monday), communicate with managers and teams (Slack), organize projects (Trello) and digitize paper-based procedures to maximize accuracy and increase overall productivity. In the deskless workforce world, however, most of these processes are outdated which directly undermines productivity and efficiency.
Investing in workforce management software to digitize, simplify manual processes like to-do lists, feedback forms, audit forms, progress reports, and risk assessments, saves time for managers and allows employees to work more efficiently. Superforce workforce management software enables workers to receive tasks and submit reports via their smartphones, by using familiar messaging apps like WhatsApp or Telegram. The data that managers receive from employees gets stored in one dashboard and is easily accessible from any device. What is more, using data from digitized processes empowers managers to gain visibility into what's going on in factories, warehouses, construction sites, stores and more, and fix errors and inefficiencies without the need to be physically present at the site.
This digital transformation also ensures that completed processes have an actionable outcome, rather than being a box-ticking exercise that gets buried in a stack of papers.
Time efficiency is essential for both frontline workers and managers. The process of task management and reporting becomes quick and simple with deskless management software.
For managers, it only takes a few seconds to create a new task and send it to the whole team with a single click. In fact, with Superforce the time taken to schedule tasks and analyze reports is reduced by 50%. A reduction in administration time allows the company to focus on growing the business instead of doing paperwork.
Tracking work progress also becomes simple and less costly on deskless workforce software management systems. For example, when a task isn't finished, it is easier to request an update via a message on the phone instead of going out for physical updates.
For employees, the ability to receive tasks directly on the phone and submit reports by typing a message and sending it with a single ‘send’ button saves up to 60% of what the process takes without the digital solution.
People have gotten used to getting any information they want to be sent to their cell phones in 3 seconds. Having frontline workers be able to have access to any tasks, updates, and the ability to send reports in seconds significantly reduces overall costs for the company.
Lack of connection and low engagement is one of the main challenges for frontline workers. While office workers can simply knock on the door of a colleague or the manager to communicate, deskless frontline workers feel disconnected from the rest of the company and that impacts their performance (Gallup). What is more, 74% of employees have the feeling they're missing out on company news and more and more workers now have high expectations in terms of internal communications.
To engage workers and increase their productivity, managers need to enable a two-way communication channel, where they can send news, updates, and surveys; and employees can submit feedback, progress updates, and reports.
Keeping everyone up to speed on company updates can be a challenge without the right software. A technology like Superforce allows employees to receive all updates in seconds and saves the need for a meeting or a trip to the manager’s office. Superforce is built as a comprehensive employee communication tool and prioritizes employee experience to ensure it is easy to use and no additional training is required.
By providing clear instructions for employees, managers empower staff members and make them feel that they are valued contributors to the company’s success. When employees are clear about their tasks and what is expected of them, they are more likely to work better. Effective communication with deskless employees improves accountability and improves productivity within an organization.
Superforce Mobile Workforce Management software is an easy-to-use tool for managers sending out assignments to field workers while they can receive quick updates and reports in return. It is a training-free software that can ask employees a quick question or small survey while out in the field. No apps to download, no software to set up and no training to go through for employees. Superforce reduces the time taken to schedule tasks and analyze data by 50%. A reduction in administration time allows the company to focus on growing the business instead of doing paperwork.